This Refund Policy explains when refunds may be available for FitMentor subscriptions.
FitMentor provides access to a digital subscription service inside Telegram. Paid plans unlock additional features for a limited period.
As a general rule, once a digital subscription has been activated and used, it may no longer be refundable unless required by applicable law or in case of a technical failure on our side.
| Situation | Refund status | How it is handled |
|---|---|---|
| Payment succeeded but the subscription was not activated | Possible full refund | Contact support and we will review it manually |
| Duplicate charge | Possible refund of duplicate payment | Contact support with payment details |
| Technical error clearly attributable to the service | Reviewed case by case | Support review required |
If paid access is not renewed, the subscription simply expires at the end of the paid period. There is no automatic obligation to keep using the service.
Please include your Telegram account, payment date, amount, and the reason for the request.
Approved refund requests are processed through the same payment channel that was used for the purchase, usually within up to 10 business days, unless the rules of the relevant payment method require a different process.